Freshdesk email provider statistics and deliverability context
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According to Live Direct Marketing's daily Tranco top-1M scan (September 24, 2026), Freshdesk is the email service provider (ESP) for 1,591 domains — 0.25% of 637,420 SPF-publishing domains. Its strongest TLD is .com (56.1% of its domains). Detection: include: mechanisms in the SPF record.
Last updated from the 2026-09-24 DNS snapshot.
What Freshdesk represents in this dataset
Freshworks customer support helpdesk.
Directory category: Saas. The classification comes from include: mechanisms in the SPF record. It describes observed DNS infrastructure, not a commercial relationship and not the placement of any individual message.
What the 2026-09-24 snapshot shows about Freshdesk
Across 111 distinct TLDs its top three are .com (56.1%), .org (4.1%), .de (3.6%) — together 63.8% of the 1,591 domains, which makes the footprint moderately concentrated, with a recognisable home market. The service most often observed on the same domains is Google Workspace (Mailbox, 555 domains, 34.9% of them), followed by Microsoft 365 (27.2%). Directly comparable by the same detection rule: Amazon SES, SendGrid (Twilio), Mailgun. Ranking between them reflects what is published in DNS, not delivery quality or volume sent. All figures come from a single daily DNS snapshot (2026-09-24); a domain appears here when its published records match the include: mechanisms in the SPF record rule, which is an infrastructure fact, not a commercial relationship.
Commonly used together with Freshdesk
What else the same 1,591 domains use — cross-tabulated from the same daily snapshot (2026-09-24).
| Type | Service | Domains | Share of Freshdesk users |
|---|---|---|---|
| Mailbox | Google Workspace | 555 | 34.9% |
| Mailbox | Microsoft 365 | 432 | 27.2% |
| Mailbox | Generic / unmatched (mx*.*) | 134 | 8.4% |
| Mailbox | Self-Hosted | 118 | 7.4% |
| Mailbox | Mimecast | 47 | 3.0% |
| Mailbox | Rackspace Email | 37 | 2.3% |
| ESP | SendGrid (Twilio) | 242 | 15.2% |
| ESP | Amazon SES | 234 | 14.7% |
| ESP | Mailchimp | 167 | 10.5% |
| ESP | Mandrill | 146 | 9.2% |
TLD distribution (top 30 of 111)
Frequently asked questions
How many domains use Freshdesk?
1,591 domains in the Tranco top-1M use Freshdesk as their email service provider (ESP) as of September 24, 2026, according to Live Direct Marketing's daily DNS scan.
What is Freshdesk's market share?
Freshdesk holds 0.25% of SPF-publishing domains in the Tranco top-1M (snapshot of 2026-09-24). The number is recomputed every day.
What are the biggest alternatives to Freshdesk?
The largest email service provider (ESP)s in the same category by Tranco top-1M share are: Amazon SES, SendGrid (Twilio), Mailgun, Zendesk, Mailchimp (as of 2026-09-24).
Largest email service provider (ESP)s in this category
Amazon SES (6.23%) · SendGrid (Twilio) (4.68%) · Mailgun (4.01%) · Zendesk (3.77%) · Mailchimp (3.61%) · Mandrill (3.26%) · HubSpot (3.18%) · Salesforce (2.57%) · Mailjet (Sinch) (2.14%) · Cloudflare Email Routing (1.96%)
Domain sample (top 100 by Tranco rank)
Showing 100 of 1,591 domains.