Freshdesk email provider statistics and deliverability context
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According to Live Direct Marketing's daily Tranco top-1M scan (September 11, 2026), Freshdesk is the email service provider (ESP) for 1,573 domains — 0.25% of 631,089 SPF-publishing domains. Its strongest TLD is .com (55.9% of its domains). Detection: include: mechanisms in the SPF record.
Last updated from the 2026-09-11 DNS snapshot.
What Freshdesk represents in this dataset
Freshworks customer support helpdesk.
Directory category: Saas. The classification comes from include: mechanisms in the SPF record. It describes observed DNS infrastructure, not a commercial relationship and not the placement of any individual message.
What the 2026-09-11 snapshot shows about Freshdesk
Across 112 distinct TLDs its top three are .com (55.9%), .org (4.3%), .de (3.8%) — together 64.0% of the 1,573 domains, which makes the footprint moderately concentrated, with a recognisable home market. The service most often observed on the same domains is Google Workspace (Mailbox, 555 domains, 35.3% of them), followed by Microsoft 365 (27.0%). Directly comparable by the same detection rule: Amazon SES, SendGrid (Twilio), Mailgun. Ranking between them reflects what is published in DNS, not delivery quality or volume sent. All figures come from a single daily DNS snapshot (2026-09-11); a domain appears here when its published records match the include: mechanisms in the SPF record rule, which is an infrastructure fact, not a commercial relationship.
Commonly used together with Freshdesk
What else the same 1,573 domains use — cross-tabulated from the same daily snapshot (2026-09-11).
| Type | Service | Domains | Share of Freshdesk users |
|---|---|---|---|
| Mailbox | Google Workspace | 555 | 35.3% |
| Mailbox | Microsoft 365 | 425 | 27.0% |
| Mailbox | Generic / unmatched (mx*.*) | 125 | 7.9% |
| Mailbox | Self-Hosted | 111 | 7.1% |
| Mailbox | Mimecast | 47 | 3.0% |
| Mailbox | Unknown / Other | 37 | 2.4% |
| ESP | SendGrid (Twilio) | 242 | 15.4% |
| ESP | Amazon SES | 229 | 14.6% |
| ESP | Mailchimp | 164 | 10.4% |
| ESP | Mandrill | 145 | 9.2% |
TLD distribution (top 30 of 112)
Frequently asked questions
How many domains use Freshdesk?
1,573 domains in the Tranco top-1M use Freshdesk as their email service provider (ESP) as of September 11, 2026, according to Live Direct Marketing's daily DNS scan.
What is Freshdesk's market share?
Freshdesk holds 0.25% of SPF-publishing domains in the Tranco top-1M (snapshot of 2026-09-11). The number is recomputed every day.
What are the biggest alternatives to Freshdesk?
The largest email service provider (ESP)s in the same category by Tranco top-1M share are: Amazon SES, SendGrid (Twilio), Mailgun, Zendesk, Mailchimp (as of 2026-09-11).
Largest email service provider (ESP)s in this category
Amazon SES (6.17%) · SendGrid (Twilio) (4.63%) · Mailgun (4.00%) · Zendesk (3.76%) · Mailchimp (3.56%) · Mandrill (3.24%) · HubSpot (3.10%) · Salesforce (2.54%) · Mailjet (Sinch) (2.12%) · Cloudflare Email Routing (1.93%)
Domain sample (top 100 by Tranco rank)
Showing 100 of 1,573 domains.