Help Scout email provider statistics and deliverability context
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According to Live Direct Marketing's daily Tranco top-1M scan (September 12, 2026), Help Scout is the email service provider (ESP) for 2,205 domains — 0.35% of 629,828 SPF-publishing domains. Its share has been stable over the last 30 days. Its strongest TLD is .com (67.8% of its domains). Detection: include: mechanisms in the SPF record.
Last updated from the 2026-09-12 DNS snapshot.
What Help Scout represents in this dataset
US helpdesk SaaS sending customer-support emails.
Directory category: Esp. The classification comes from include: mechanisms in the SPF record. It describes observed DNS infrastructure, not a commercial relationship and not the placement of any individual message.
What the 2026-09-12 snapshot shows about Help Scout
Across 110 distinct TLDs its top three are .com (67.8%), .io (4.7%), .org (3.5%) — together 76.1% of the 2,205 domains, which makes the footprint narrow — three TLDs cover most of it, which is typical of a regional or single-market operator. The service most often observed on the same domains is Google Workspace (Mailbox, 1,313 domains, 59.5% of them), followed by Microsoft 365 (15.8%). Its share of SPF-publishing domains has not moved measurably in 30 days. Directly comparable by the same detection rule: Amazon SES, SendGrid (Twilio), Mailgun. Ranking between them reflects what is published in DNS, not delivery quality or volume sent. All figures come from a single daily DNS snapshot (2026-09-12); a domain appears here when its published records match the include: mechanisms in the SPF record rule, which is an infrastructure fact, not a commercial relationship.
Commonly used together with Help Scout
What else the same 2,205 domains use — cross-tabulated from the same daily snapshot (2026-09-12).
| Type | Service | Domains | Share of Help Scout users |
|---|---|---|---|
| Mailbox | Google Workspace | 1,313 | 59.5% |
| Mailbox | Microsoft 365 | 348 | 15.8% |
| Mailbox | Self-Hosted | 201 | 9.1% |
| Mailbox | Unknown / Other | 38 | 1.7% |
| Mailbox | Mimecast | 35 | 1.6% |
| Mailbox | FastMail | 26 | 1.2% |
| ESP | Mailchimp | 509 | 23.1% |
| ESP | SendGrid (Twilio) | 355 | 16.1% |
| ESP | Mailgun | 354 | 16.1% |
| ESP | Amazon SES | 348 | 15.8% |
TLD distribution (top 30 of 110)
Frequently asked questions
How many domains use Help Scout?
2,205 domains in the Tranco top-1M use Help Scout as their email service provider (ESP) as of September 12, 2026, according to Live Direct Marketing's daily DNS scan.
What is Help Scout's market share?
Help Scout holds 0.35% of SPF-publishing domains in the Tranco top-1M (snapshot of 2026-09-12). The number is recomputed every day.
Is Help Scout growing or declining?
Help Scout's share has been stable over the last 30 days (±0.01 pp).
What are the biggest alternatives to Help Scout?
The largest email service provider (ESP)s in the same category by Tranco top-1M share are: Amazon SES, SendGrid (Twilio), Mailgun, Zendesk, Mailchimp (as of 2026-09-12).
Largest email service provider (ESP)s in this category
Amazon SES (6.18%) · SendGrid (Twilio) (4.63%) · Mailgun (4.01%) · Zendesk (3.76%) · Mailchimp (3.57%) · Mandrill (3.25%) · HubSpot (3.11%) · Salesforce (2.55%) · Mailjet (Sinch) (2.12%) · Cloudflare Email Routing (1.94%)
Domain sample (top 100 by Tranco rank)
Showing 100 of 2,205 domains.