Inbox Placement Test
Support
Get help with your test, report, or service connection.
Contact us
Email support@live-direct-marketing.online. We reply within one business day: Monday–Friday, 10:00–19:00 Moscow time.
What to include
- Briefly describe your question or problem.
- If it is about a specific test, include its link.
- If something looks wrong, attach a screenshot.
- If you use an integration, include its name and version.
Common questions
The email has not appeared in a test mailbox
Check the recipient addresses and watch the test page for results. A missing result or delayed check alone does not prove the email was rejected. If it has appeared in any test mailbox, there is no need to resend it for the timeline.
How to read the 24-hour result
Color shows confirmed folder observations. The light track shows time without a confirmed observation; hatching marks a missed check. Open a provider row for times and original folder names. Results apply to our test mailboxes, not your customer’s mailbox.
How to stop test emails
Open the report using the owner link in your email and choose “Unsubscribe from all reports.” Every report email also contains an “Unsubscribe” link. A public test link does not let other visitors manage notifications.
How to delete test data
Use “Close now” on the test page. To request deletion of all data associated with your email address, write to privacy@live-direct-marketing.online.