Freshdesk email service provider (ESP)
According to Live Direct Marketing's daily Tranco top-1M scan (September 19, 2026), Freshdesk is the email service provider (ESP) for 1,605 domains — 0.25% of 642,799 SPF-publishing domains. Detection method: include: mechanisms in the SPF record.
Key facts
- 1,605 domains in the Tranco top-1M use Freshdesk (0.25% of SPF-publishing domains).
- Snapshot date: 2026-09-19 — recomputed every day.
- Strongest TLD: .com (56.1% of its domains).
- Most co-used service: Google Workspace.
- Directory category: SaaS sender.
Why Freshdesk appears in this category
Freshworks customer support helpdesk.
We classify it as a SaaS sender from include: mechanisms in the SPF record matching a maintained provider rule. This is infrastructure attribution from public DNS, not evidence of a direct contract or exclusive use.
Freshdesk is a customer-support and helpdesk platform operated by Freshworks, used by organisations to manage support tickets and customer communications. Its email infrastructure is authorised in organisations' SPF records to send support replies and automated notifications.
Freshdesk's email footprint is concentrated in smaller and mid-market organisations in the .com space, typically those using Google Workspace for primary email. This means Freshdesk-sourced mail arrives from many different domains across the long tail rather than from a few large consolidated senders, affecting how mailbox providers assess sender reputation and filtering decisions.
Where Freshdesk sits in the Tranco ranking
| Tranco rank band | Domains | Share of its base |
|---|---|---|
| Top 1,000 | 0 | 0.0% |
| Top 10,000 | 21 | 1.3% |
| Top 100,000 | 181 | 11.3% |
| Top 1,000,000 | 1,392 | 86.7% |
| Unranked | 11 | 0.7% |
Top-level domain split
| TLD | Domains | Share | |
|---|---|---|---|
| .com | 901 | 56.1% | |
| .org | 67 | 4.2% | |
| .de | 59 | 3.7% | |
| .co.uk | 58 | 3.6% | |
| .net | 51 | 3.2% | |
| .nl | 42 | 2.6% | |
| .io | 31 | 1.9% | |
| .com.au | 28 | 1.7% | |
| .se | 23 | 1.4% | |
| .pl | 17 | 1.1% |
What Freshdesk users also use
Cross-tabulated from the same daily snapshot — the other email services seen on the same 1,605 domains.
| Type | Service | Domains | Share of Freshdesk users |
|---|---|---|---|
| Mailbox | Google Workspace | 565 | 35.2% |
| Mailbox | Microsoft 365 | 433 | 27.0% |
| Mailbox | Generic / unmatched (mx*.*) | 134 | 8.3% |
| Mailbox | Self-Hosted | 117 | 7.3% |
| Mailbox | Mimecast | 48 | 3.0% |
| Mailbox | Rackspace Email | 36 | 2.2% |
| ESP | SendGrid (Twilio) | 244 | 15.2% |
| ESP | Amazon SES | 236 | 14.7% |
| ESP | Mailchimp | 169 | 10.5% |
| ESP | Mandrill | 149 | 9.3% |
SPF configuration and DNS query limits
Organisations authorising Freshdesk via their SPF record add an external DNS lookup that counts towards the ten-lookup limit specified by the SPF standard. When Freshdesk is used alongside Google Workspace and other authorised senders, cumulative SPF query depth can exceed this limit, triggering permerror responses that break email authentication for all outbound mail from the domain. To avoid this, admins must consolidate or flatten SPF records when combining Freshdesk with multiple other authorised senders.
See the full Freshdesk data page (KPI cards, trend, sample domains) →
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Frequently asked questions
What is Freshdesk and why do I see it in my SPF records?
Freshdesk is a customer-support ticketing platform that sends help-desk notifications and customer replies authorised from your domain. You see it in your SPF record because your organisation has authorised Freshdesk's mail servers, meaning support emails go through Freshdesk's infrastructure and require proper authentication to avoid delivery failures.
How many domains use Freshdesk?
1,605 domains in the Tranco top-1M use Freshdesk as their email service provider (ESP) as of September 19, 2026 (0.25% of SPF-publishing domains), according to Live Direct Marketing's daily DNS scan.
Is Freshdesk common enough to affect email deliverability testing?
Freshdesk accounts for 0.25% of SPF-publishing domains in the top 1M. Whether you should seed a test mailbox there depends on how much of your audience it represents — the co-usage table above shows the services it appears alongside most.
Which countries or TLDs use Freshdesk most?
Freshdesk's largest TLD is .com (56.1% of its domains); it appears across 112 TLDs in total.