According to Live Direct Marketing's daily Tranco top-1M scan (July 12, 2026), Freshdesk is the email service provider (ESP) for 1,604 domains — 0.26% of 617,244 SPF-publishing domains. Detection method: include: mechanisms in the SPF record.
Freshdesk is a customer-support and helpdesk platform operated by Freshworks, used by organisations to manage support tickets and customer communications. Its email infrastructure is authorised in organisations' SPF records to send support replies and automated notifications.
Freshdesk's email footprint is concentrated in smaller and mid-market organisations in the .com space, typically those using Google Workspace for primary email. This means Freshdesk-sourced mail arrives from many different domains across the long tail rather than from a few large consolidated senders, affecting how mailbox providers assess sender reputation and filtering decisions.
| Tranco rank band | Domains | Share of its base |
|---|---|---|
| Top 1,000 | 0 | 0.0% |
| Top 10,000 | 21 | 1.3% |
| Top 100,000 | 183 | 11.4% |
| Top 1,000,000 | 1,265 | 78.9% |
| Unranked | 135 | 8.4% |
| TLD | Domains | Share | |
|---|---|---|---|
| .com | 903 | 56.3% | |
| .org | 64 | 4.0% | |
| .de | 58 | 3.6% | |
| .co.uk | 55 | 3.4% | |
| .net | 53 | 3.3% | |
| .nl | 40 | 2.5% | |
| .io | 31 | 1.9% | |
| .com.au | 27 | 1.7% | |
| .se | 20 | 1.2% | |
| .fr | 19 | 1.2% |
Cross-tabulated from the same daily snapshot — the other email services seen on the same 1,604 domains.
| Type | Service | Domains | Share of Freshdesk users |
|---|---|---|---|
| Mailbox | Google Workspace | 573 | 35.7% |
| Mailbox | Microsoft 365 | 435 | 27.1% |
| Mailbox | Self-Hosted | 115 | 7.2% |
| Mailbox | Generic / unmatched (mx*.*) | 115 | 7.2% |
| Mailbox | Rackspace Email | 46 | 2.9% |
| Mailbox | Mimecast | 43 | 2.7% |
| ESP | SendGrid (Twilio) | 256 | 16.0% |
| ESP | Amazon SES | 233 | 14.5% |
| ESP | Mailchimp | 168 | 10.5% |
| ESP | Mandrill | 157 | 9.8% |
Organisations authorising Freshdesk via their SPF record add an external DNS lookup that counts towards the ten-lookup limit specified by the SPF standard. When Freshdesk is used alongside Google Workspace and other authorised senders, cumulative SPF query depth can exceed this limit, triggering permerror responses that break email authentication for all outbound mail from the domain. To avoid this, admins must consolidate or flatten SPF records when combining Freshdesk with multiple other authorised senders.
See the full Freshdesk data page (KPI cards, trend, sample domains) →
Freshdesk is a customer-support ticketing platform that sends help-desk notifications and customer replies authorised from your domain. You see it in your SPF record because your organisation has authorised Freshdesk's mail servers, meaning support emails go through Freshdesk's infrastructure and require proper authentication to avoid delivery failures.
1,604 domains in the Tranco top-1M use Freshdesk as their email service provider (ESP) as of July 12, 2026 (0.26% of SPF-publishing domains), according to Live Direct Marketing's daily DNS scan.
Freshdesk accounts for 0.26% of SPF-publishing domains in the top 1M. Whether you should seed a test mailbox there depends on how much of your audience it represents — the co-usage table above shows the services it appears alongside most.
Freshdesk's largest TLD is .com (56.3% of its domains); it appears across 108 TLDs in total.