According to Live Direct Marketing's daily Tranco top-1M scan (July 13, 2026), Help Scout is the email service provider (ESP) for 2,298 domains — 0.37% of 617,702 SPF-publishing domains. Detection method: include: mechanisms in the SPF record.
Help Scout is a cloud-based customer support platform offering email ticketing, live chat, and help desk features for teams managing customer communications.
Help Scout's presence in email infrastructure is characterised by concentration among smaller organisations rather than enterprise brands—the platform appears predominantly across .com domains and frequently alongside Google Workspace, indicating uptake by small-to-mid-size companies. For senders and security practitioners, this distribution pattern means that Help Scout-originated mail is typically legitimate customer support traffic from accessible, cloud-native tooling rather than large-scale marketing infrastructure.
| Tranco rank band | Domains | Share of its base |
|---|---|---|
| Top 1,000 | 11 | 0.5% |
| Top 10,000 | 60 | 2.6% |
| Top 100,000 | 441 | 19.2% |
| Top 1,000,000 | 1,675 | 72.9% |
| Unranked | 111 | 4.8% |
| TLD | Domains | Share | |
|---|---|---|---|
| .com | 1,578 | 68.7% | |
| .io | 105 | 4.6% | |
| .org | 75 | 3.3% | |
| .co | 47 | 2.0% | |
| .co.uk | 40 | 1.7% | |
| .net | 36 | 1.6% | |
| .de | 31 | 1.3% | |
| .nl | 29 | 1.3% | |
| .com.au | 26 | 1.1% | |
| .app | 14 | 0.6% |
Cross-tabulated from the same daily snapshot — the other email services seen on the same 2,298 domains.
| Type | Service | Domains | Share of Help Scout users |
|---|---|---|---|
| Mailbox | Google Workspace | 1,357 | 59.1% |
| Mailbox | Microsoft 365 | 360 | 15.7% |
| Mailbox | Self-Hosted | 212 | 9.2% |
| Mailbox | Unknown / Other | 43 | 1.9% |
| Mailbox | Mimecast | 36 | 1.6% |
| Mailbox | FastMail | 29 | 1.3% |
| ESP | Mailchimp | 531 | 23.1% |
| ESP | Mailgun | 381 | 16.6% |
| ESP | SendGrid (Twilio) | 363 | 15.8% |
| ESP | Amazon SES | 357 | 15.5% |
Help Scout's email infrastructure is typically deployed via SPF include mechanisms, meaning organisations using Help Scout add their support domain to the platform's shared IP pool. Because Help Scout's user base is concentrated among smaller organisations and startups rather than enterprise senders, the IP reputation reflects primarily legitimate customer support traffic; however, senders relying on Help Scout share reputation with all other users on the same infrastructure, making it important to monitor bounce and complaint metrics to maintain deliverability.
See the full Help Scout data page (KPI cards, trend, sample domains) →
Testing against Help Scout matters primarily if you send support mail to smaller organisations; however, compliance with major ISP authentication standards is more critical. If sending from Help Scout, monitor engagement and complaints to maintain health on the shared infrastructure.
2,298 domains in the Tranco top-1M use Help Scout as their email service provider (ESP) as of July 13, 2026 (0.37% of SPF-publishing domains), according to Live Direct Marketing's daily DNS scan.
Help Scout accounts for 0.37% of SPF-publishing domains in the top 1M. Whether you should seed a test mailbox there depends on how much of your audience it represents — the co-usage table above shows the services it appears alongside most.
Help Scout has been stable — its share moved -0.01 pp over the last 30 days (as of July 13, 2026).
Help Scout's largest TLD is .com (68.7% of its domains); it appears across 115 TLDs in total.