According to Live Direct Marketing's daily Tranco top-1M scan (July 13, 2026), Freshworks Freshservice is the SaaS sender for 124 domains — 0.02% of 617,702 SPF-publishing domains. Detection method: include: mechanisms in the SPF record.
Freshworks Freshservice is a customer service and IT service management platform operated by Freshworks Inc. It sends email on behalf of customer domains — typically ticket notifications, handoff messages, and service updates that flow through its infrastructure under the sending domain's SPF configuration.
The SPF footprint shows Freshworks Freshservice concentrated among smaller and mid-market organisations rather than Fortune 500 companies, predominantly in the .com TLD, and frequently deployed alongside Microsoft 365. For administrators receiving email from Freshworks-enabled domains, this means the sender's SPF record will explicitly include Freshworks IP ranges; for senders using Freshworks, proper SPF alignment is essential to avoid authentication bypass when a customer service message co-exists with direct corporate email.
| Tranco rank band | Domains | Share of its base |
|---|---|---|
| Top 1,000 | 0 | 0.0% |
| Top 10,000 | 1 | 0.8% |
| Top 100,000 | 21 | 16.9% |
| Top 1,000,000 | 98 | 79.0% |
| Unranked | 4 | 3.2% |
| TLD | Domains | Share | |
|---|---|---|---|
| .com | 62 | 50.0% | |
| .de | 12 | 9.7% | |
| .co.uk | 7 | 5.6% | |
| .gov.uk | 5 | 4.0% | |
| .ai | 4 | 3.2% | |
| .ch | 4 | 3.2% | |
| .se | 3 | 2.4% | |
| .fr | 3 | 2.4% | |
| .nl | 2 | 1.6% | |
| .org.uk | 2 | 1.6% |
Cross-tabulated from the same daily snapshot — the other email services seen on the same 124 domains.
| Type | Service | Domains | Share of Freshworks Freshservice users |
|---|---|---|---|
| Mailbox | Microsoft 365 | 60 | 48.4% |
| Mailbox | Mimecast | 33 | 26.6% |
| Mailbox | Google Workspace | 5 | 4.0% |
| Mailbox | Unknown / Other | 5 | 4.0% |
| Mailbox | Self-Hosted | 5 | 4.0% |
| Mailbox | Proofpoint | 4 | 3.2% |
For organisations running both Freshworks Freshservice and Microsoft 365 on the same domain — a common pattern in mid-market deployments — the SPF record must include both platforms' IP ranges without exceeding the SPF query limit. When both systems send on behalf of the same domain, DKIM signing becomes critical to disambiguate the source: a message from Freshworks should carry a distinct DKIM key so receivers can trust it came from the ticketing platform and not a spoofed corporate sender.
See the full Freshworks Freshservice data page (KPI cards, trend, sample domains) →
Freshworks Freshservice is a customer service platform that sends notifications and support emails on behalf of your domain. If your organisation uses it, you should test delivery of Freshworks-sourced mail as a distinct sender stream because it operates under your SPF record independently of your corporate email and carries its own IP reputation separate from your direct mail infrastructure.
124 domains in the Tranco top-1M use Freshworks Freshservice as their SaaS sender as of July 13, 2026 (0.02% of SPF-publishing domains), according to Live Direct Marketing's daily DNS scan.
Freshworks Freshservice accounts for 0.02% of SPF-publishing domains in the top 1M. Whether you should seed a test mailbox there depends on how much of your audience it represents — the co-usage table above shows the services it appears alongside most.
Freshworks Freshservice's largest TLD is .com (50.0% of its domains); it appears across 25 TLDs in total.