Freshworks Freshservice SaaS sender
According to Live Direct Marketing's daily Tranco top-1M scan (September 20, 2026), Freshworks Freshservice is the SaaS sender for 128 domains — 0.02% of 638,158 SPF-publishing domains. Detection method: include: mechanisms in the SPF record.
Key facts
- 128 domains in the Tranco top-1M use Freshworks Freshservice (0.02% of SPF-publishing domains).
- Snapshot date: 2026-09-20 — recomputed every day.
- Strongest TLD: .com (48.4% of its domains).
- Most co-used service: Microsoft 365.
- Directory category: SaaS sender.
Why Freshworks Freshservice appears in this category
Freshservice — Freshworks ITSM ticketing.
We classify it as a SaaS sender from include: mechanisms in the SPF record matching a maintained provider rule. This is infrastructure attribution from public DNS, not evidence of a direct contract or exclusive use.
Freshworks Freshservice is a customer service and IT service management platform operated by Freshworks Inc. It sends email on behalf of customer domains — typically ticket notifications, handoff messages, and service updates that flow through its infrastructure under the sending domain's SPF configuration.
The SPF footprint shows Freshworks Freshservice concentrated among smaller and mid-market organisations rather than Fortune 500 companies, predominantly in the .com TLD, and frequently deployed alongside Microsoft 365. For administrators receiving email from Freshworks-enabled domains, this means the sender's SPF record will explicitly include Freshworks IP ranges; for senders using Freshworks, proper SPF alignment is essential to avoid authentication bypass when a customer service message co-exists with direct corporate email.
Where Freshworks Freshservice sits in the Tranco ranking
| Tranco rank band | Domains | Share of its base |
|---|---|---|
| Top 1,000 | 0 | 0.0% |
| Top 10,000 | 1 | 0.8% |
| Top 100,000 | 16 | 12.5% |
| Top 1,000,000 | 109 | 85.2% |
| Unranked | 2 | 1.6% |
Top-level domain split
| TLD | Domains | Share | |
|---|---|---|---|
| .com | 62 | 48.4% | |
| .de | 13 | 10.2% | |
| .co.uk | 8 | 6.2% | |
| .gov.uk | 5 | 3.9% | |
| .ch | 4 | 3.1% | |
| .ai | 4 | 3.1% | |
| .se | 3 | 2.3% | |
| .no | 3 | 2.3% | |
| .fr | 3 | 2.3% | |
| .org | 2 | 1.6% |
What Freshworks Freshservice users also use
Cross-tabulated from the same daily snapshot — the other email services seen on the same 128 domains.
| Type | Service | Domains | Share of Freshworks Freshservice users |
|---|---|---|---|
| Mailbox | Microsoft 365 | 62 | 48.4% |
| Mailbox | Mimecast | 35 | 27.3% |
| Mailbox | Google Workspace | 5 | 3.9% |
| Mailbox | Self-Hosted | 5 | 3.9% |
| Mailbox | Proofpoint | 4 | 3.1% |
| Mailbox | Cisco IronPort | 4 | 3.1% |
SPF alignment when Freshworks Freshservice shares a domain with Microsoft 365
For organisations running both Freshworks Freshservice and Microsoft 365 on the same domain — a common pattern in mid-market deployments — the SPF record must include both platforms' IP ranges without exceeding the SPF query limit. When both systems send on behalf of the same domain, DKIM signing becomes critical to disambiguate the source: a message from Freshworks should carry a distinct DKIM key so receivers can trust it came from the ticketing platform and not a spoofed corporate sender.
See the full Freshworks Freshservice data page (KPI cards, trend, sample domains) →
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Frequently asked questions
What is Freshworks Freshservice, and should I test email from it separately?
Freshworks Freshservice is a customer service platform that sends notifications and support emails on behalf of your domain. If your organisation uses it, you should test delivery of Freshworks-sourced mail as a distinct sender stream because it operates under your SPF record independently of your corporate email and carries its own IP reputation separate from your direct mail infrastructure.
How many domains use Freshworks Freshservice?
128 domains in the Tranco top-1M use Freshworks Freshservice as their SaaS sender as of September 20, 2026 (0.02% of SPF-publishing domains), according to Live Direct Marketing's daily DNS scan.
Is Freshworks Freshservice common enough to affect email deliverability testing?
Freshworks Freshservice accounts for 0.02% of SPF-publishing domains in the top 1M. Whether you should seed a test mailbox there depends on how much of your audience it represents — the co-usage table above shows the services it appears alongside most.
Which countries or TLDs use Freshworks Freshservice most?
Freshworks Freshservice's largest TLD is .com (48.4% of its domains); it appears across 26 TLDs in total.