LiveAgent SaaS sender
According to Live Direct Marketing's daily Tranco top-1M scan (September 24, 2026), LiveAgent is the SaaS sender for 71 domains — 0.01% of 637,420 SPF-publishing domains. Detection method: include: mechanisms in the SPF record.
Key facts
- 71 domains in the Tranco top-1M use LiveAgent (0.01% of SPF-publishing domains).
- Snapshot date: 2026-09-24 — recomputed every day.
- Strongest TLD: .com (49.3% of its domains).
- Most co-used service: Microsoft 365.
- Directory category: SaaS sender.
Why LiveAgent appears in this category
LiveAgent (Quality Unit) — helpdesk SaaS.
We classify it as a SaaS sender from include: mechanisms in the SPF record matching a maintained provider rule. This is infrastructure attribution from public DNS, not evidence of a direct contract or exclusive use.
LiveAgent is a SaaS platform designed to send email on behalf of customer domains. It operates as an external mail delivery service, handling the infrastructure and routing of email from senders to mailbox providers.
In deployment patterns across the web, LiveAgent appears most commonly among smaller and mid-market sites in the .com namespace rather than the largest global brands. It is frequently found operating in parallel with Microsoft 365, a co-occurrence that indicates mixed-vendor email stacks where organisations distribute sending across multiple platforms and must manage the resulting authentication and reputation complexity.
Where LiveAgent sits in the Tranco ranking
| Tranco rank band | Domains | Share of its base |
|---|---|---|
| Top 1,000 | 0 | 0.0% |
| Top 10,000 | 1 | 1.4% |
| Top 100,000 | 9 | 12.7% |
| Top 1,000,000 | 61 | 85.9% |
| Unranked | 0 | 0.0% |
Top-level domain split
| TLD | Domains | Share | |
|---|---|---|---|
| .com | 35 | 49.3% | |
| .net | 4 | 5.6% | |
| .cz | 4 | 5.6% | |
| .de | 3 | 4.2% | |
| .it | 3 | 4.2% | |
| .sk | 3 | 4.2% | |
| .nl | 3 | 4.2% | |
| .bg | 2 | 2.8% | |
| .se | 2 | 2.8% | |
| .lt | 2 | 2.8% |
What LiveAgent users also use
Cross-tabulated from the same daily snapshot — the other email services seen on the same 71 domains.
| Type | Service | Domains | Share of LiveAgent users |
|---|---|---|---|
| Mailbox | Microsoft 365 | 24 | 33.8% |
| Mailbox | Google Workspace | 20 | 28.2% |
| Mailbox | Generic / unmatched (mx*.*) | 7 | 9.9% |
| Mailbox | Self-Hosted | 5 | 7.0% |
| Mailbox | Unknown / Other | 3 | 4.2% |
| Mailbox | Proofpoint | 3 | 4.2% |
SPF include requirements and multi-vendor authentication overhead
LiveAgent is authorised via SPF include mechanisms, requiring senders to add LiveAgent's namespace to their published SPF record. In organisations using both LiveAgent and Microsoft 365 or other third-party senders, each additional include statement raises DNS query overhead and approaches practical SPF complexity limits, requiring careful record design and ongoing maintenance to avoid authentication and delivery failures.
See the full LiveAgent data page (KPI cards, trend, sample domains) →
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Frequently asked questions
What is LiveAgent in my SPF record and email infrastructure?
LiveAgent is a third-party email delivery service that organisations authorise via SPF include directives to send mail on their behalf. It handles mail routing from senders to mailbox providers as part of a larger email sending infrastructure.
How many domains use LiveAgent?
71 domains in the Tranco top-1M use LiveAgent as their SaaS sender as of September 24, 2026 (0.01% of SPF-publishing domains), according to Live Direct Marketing's daily DNS scan.
Is LiveAgent common enough to affect email deliverability testing?
LiveAgent accounts for 0.01% of SPF-publishing domains in the top 1M. Whether you should seed a test mailbox there depends on how much of your audience it represents — the co-usage table above shows the services it appears alongside most.
Which countries or TLDs use LiveAgent most?
LiveAgent's largest TLD is .com (49.3% of its domains); it appears across 20 TLDs in total.