Freshservice (Freshworks) SaaS sender
According to Live Direct Marketing's daily Tranco top-1M scan (September 18, 2026), Freshservice (Freshworks) is the SaaS sender for 411 domains — 0.06% of 637,944 SPF-publishing domains. Detection method: include: mechanisms in the SPF record.
Key facts
- 411 domains in the Tranco top-1M use Freshservice (Freshworks) (0.06% of SPF-publishing domains).
- Snapshot date: 2026-09-18 — recomputed every day.
- Strongest TLD: .com (60.8% of its domains).
- Most co-used service: Microsoft 365.
- Directory category: SaaS sender.
Why Freshservice (Freshworks) appears in this category
Freshservice — IT service desk by Freshworks.
We classify it as a SaaS sender from include: mechanisms in the SPF record matching a maintained provider rule. This is infrastructure attribution from public DNS, not evidence of a direct contract or exclusive use.
Freshservice is a ticketing and IT service management platform developed by Freshworks. It enables organisations to send transactional and notification emails on their behalf by delegating mail-sending authority through SPF include records that point to Freshworks' mail infrastructure.
The footprint of Freshservice across email authentication records reveals a concentration among smaller and mid-market organisations rather than large enterprises, predominantly on .com domains. It frequently appears alongside Microsoft 365 in the same domain's records, suggesting deployment as a supplementary channel for service notifications and ticketing alerts rather than as a primary mail system.
Where Freshservice (Freshworks) sits in the Tranco ranking
| Tranco rank band | Domains | Share of its base |
|---|---|---|
| Top 1,000 | 1 | 0.2% |
| Top 10,000 | 3 | 0.7% |
| Top 100,000 | 38 | 9.2% |
| Top 1,000,000 | 369 | 89.8% |
| Unranked | 0 | 0.0% |
Top-level domain split
| TLD | Domains | Share | |
|---|---|---|---|
| .com | 250 | 60.8% | |
| .org | 28 | 6.8% | |
| .edu | 21 | 5.1% | |
| .gov | 11 | 2.7% | |
| .net | 11 | 2.7% | |
| .ca | 9 | 2.2% | |
| .co.uk | 9 | 2.2% | |
| .se | 5 | 1.2% | |
| .com.au | 5 | 1.2% | |
| .be | 4 | 1.0% |
What Freshservice (Freshworks) users also use
Cross-tabulated from the same daily snapshot — the other email services seen on the same 411 domains.
| Type | Service | Domains | Share of Freshservice (Freshworks) users |
|---|---|---|---|
| Mailbox | Microsoft 365 | 206 | 50.1% |
| Mailbox | Google Workspace | 67 | 16.3% |
| Mailbox | Mimecast | 50 | 12.2% |
| Mailbox | Proofpoint | 28 | 6.8% |
| Mailbox | Barracuda | 18 | 4.4% |
| Mailbox | Self-Hosted | 8 | 1.9% |
SPF delegation and shared mail infrastructure
When Freshservice sends mail on an organisation's behalf, the mail originates from Freshworks-operated SMTP servers—enforced by SPF include entries such as include:freshservice.com in the domain's SPF record. This delegation means the reputation and deliverability of Freshservice's shared mail infrastructure directly affects email delivery for all tenants using the platform. Organisations relying on Freshservice must be aware that their email reputation is pooled with that of other customers; a high-volume sender with poor engagement metrics on shared IP space can indirectly degrade delivery for neighbours, a common trade-off inherent to multi-tenant email services.
See the full Freshservice (Freshworks) data page (KPI cards, trend, sample domains) →
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Frequently asked questions
Should I test my email deliverability against Freshservice?
Testing is recommended if your organisation uses Freshservice to send customer-facing or mission-critical notifications; it is not a concern if Freshservice is used only for internal ticketing emails. Prioritise testing whichever mail infrastructure handles your primary customer communication.
How many domains use Freshservice (Freshworks)?
411 domains in the Tranco top-1M use Freshservice (Freshworks) as their SaaS sender as of September 18, 2026 (0.06% of SPF-publishing domains), according to Live Direct Marketing's daily DNS scan.
Is Freshservice (Freshworks) common enough to affect email deliverability testing?
Freshservice (Freshworks) accounts for 0.06% of SPF-publishing domains in the top 1M. Whether you should seed a test mailbox there depends on how much of your audience it represents — the co-usage table above shows the services it appears alongside most.
Which countries or TLDs use Freshservice (Freshworks) most?
Freshservice (Freshworks)'s largest TLD is .com (60.8% of its domains); it appears across 48 TLDs in total.