According to Live Direct Marketing's daily Tranco top-1M scan (July 13, 2026), Freshservice (Freshworks) is the SaaS sender for 432 domains — 0.07% of 617,702 SPF-publishing domains. Detection method: include: mechanisms in the SPF record.
Freshservice is a ticketing and IT service management platform developed by Freshworks. It enables organisations to send transactional and notification emails on their behalf by delegating mail-sending authority through SPF include records that point to Freshworks' mail infrastructure.
The footprint of Freshservice across email authentication records reveals a concentration among smaller and mid-market organisations rather than large enterprises, predominantly on .com domains. It frequently appears alongside Microsoft 365 in the same domain's records, suggesting deployment as a supplementary channel for service notifications and ticketing alerts rather than as a primary mail system.
| Tranco rank band | Domains | Share of its base |
|---|---|---|
| Top 1,000 | 1 | 0.2% |
| Top 10,000 | 5 | 1.2% |
| Top 100,000 | 42 | 9.7% |
| Top 1,000,000 | 353 | 81.7% |
| Unranked | 31 | 7.2% |
| TLD | Domains | Share | |
|---|---|---|---|
| .com | 260 | 60.2% | |
| .org | 35 | 8.1% | |
| .edu | 20 | 4.6% | |
| .gov | 12 | 2.8% | |
| .net | 10 | 2.3% | |
| .ca | 10 | 2.3% | |
| .co.uk | 8 | 1.9% | |
| .com.au | 6 | 1.4% | |
| .be | 5 | 1.2% | |
| .se | 5 | 1.2% |
Cross-tabulated from the same daily snapshot — the other email services seen on the same 432 domains.
| Type | Service | Domains | Share of Freshservice (Freshworks) users |
|---|---|---|---|
| Mailbox | Microsoft 365 | 218 | 50.5% |
| Mailbox | Google Workspace | 69 | 16.0% |
| Mailbox | Mimecast | 53 | 12.3% |
| Mailbox | Proofpoint | 28 | 6.5% |
| Mailbox | Barracuda | 17 | 3.9% |
| Mailbox | Self-Hosted | 9 | 2.1% |
When Freshservice sends mail on an organisation's behalf, the mail originates from Freshworks-operated SMTP servers—enforced by SPF include entries such as include:freshservice.com in the domain's SPF record. This delegation means the reputation and deliverability of Freshservice's shared mail infrastructure directly affects email delivery for all tenants using the platform. Organisations relying on Freshservice must be aware that their email reputation is pooled with that of other customers; a high-volume sender with poor engagement metrics on shared IP space can indirectly degrade delivery for neighbours, a common trade-off inherent to multi-tenant email services.
See the full Freshservice (Freshworks) data page (KPI cards, trend, sample domains) →
Testing is recommended if your organisation uses Freshservice to send customer-facing or mission-critical notifications; it is not a concern if Freshservice is used only for internal ticketing emails. Prioritise testing whichever mail infrastructure handles your primary customer communication.
432 domains in the Tranco top-1M use Freshservice (Freshworks) as their SaaS sender as of July 13, 2026 (0.07% of SPF-publishing domains), according to Live Direct Marketing's daily DNS scan.
Freshservice (Freshworks) accounts for 0.07% of SPF-publishing domains in the top 1M. Whether you should seed a test mailbox there depends on how much of your audience it represents — the co-usage table above shows the services it appears alongside most.
Freshservice (Freshworks) has been stable — its share moved +-0.00 pp over the last 30 days (as of July 13, 2026).
Freshservice (Freshworks)'s largest TLD is .com (60.2% of its domains); it appears across 48 TLDs in total.